ConnectR-2 swivel hook replacement
Dear Black Rapid customers using the new ConnectR-2 swivel hook,
It has recently come to our attention that there are a small number of the new ConnectR-2 (CR-2) swivel hooks out there that have a problem with detaching at the swivel. It involves the threaded pin that attaches the swivel to the hook. In a few rare cases, this pin has come unscrewed. We cannot possibly know which of the CR-2s in circulation have this problem. So, in the spirit of taking every right step, we are sending new CR-2s to every customer on our mailing list that has ordered them as an upgrade, or ordered an R-Strap having a CR-2. If you are receiving this email, then you will also be receiving a new CR-2 in the mail to replace your current CR-2 swivel hook. We highly recommend that you swap out your current CR-2 for the new one when it arrives.
When it arrives, it will be marked with tape so that you do not mistake it for the old CR-2, while installing it and reassembling your strap. If you would like some advice and instructions on the disassembly and reassembly of your R-Strap, we will be posting a new video on our website at
www.blackrapid.com to assist you in this process.
You do not need to return your old CR-2 to Black Rapid. There is also no need to reply to this email, unless you have special requests or particular questions. If that is the case, then we are available for your comments and questions, as always.
Thank you,
Black Rapid
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